FAQ

When will I receive my order?

When your order is placed our third party delivery service will provide a delivery estimate. The estimate is not a guarantee. It will provide you an idea of how long similar packages have taken to travel in your chosen route.

The third party provider also estimates that majority of their deliveries arrive within two business days of their delivery estimate.

What are the payment methods?

We accept payments via credit cards listed at checkout.

How do I get a refund if I cancel my order?

Your refund will be provided to your initial payment method. Refunds will only be made if your order has not been confirmed. Once confirmed, we will not refund for change-of-mind cancellations.

What if I never receive my order?

Please contact us via email at support@3in24.com.

What is the return policy?

If the product is damaged during delivery please contact us as soon as possible and retain all the original packaging and product. We may replace it with an equivalent product or to refund it. provided you contact us with in 5 days of from the date of receipt of the product. 

We will not provide a refund in the event you change your mind regarding the product once the order has been confirmed. 

Please see our quick link to the return policy for more details, or contact us via email at support@3in24.com.

Why use Bamboo for a toothbrush handle?

Bamboo is a type of grass that is easily cultivated. Its growth rate is about 3 feet (90cm) in 24 hours under appropriate conditions (mostly tropical) and reaching maturity in about 3 to 5 years. It also absorbs more carbon dioxide than other plants and releases 30% more oxygen. It is also used in various industries for scaffolding, floor boards, skateboards, sunglasses frames, etc.

Can I recycle the packaging?

Our packaging is also eco-friendly. Delivery satchels are made from compostable non-GMO corn starch, a toxin-free and renewable plant material that replaces fossil fuel based products. All bamboo toothbrushes come in recyclable cardboard packaging.

What do you mean by Second Life for the Bamboo toothbrush?

Second life is the idea of finding a second purpose for the toothbrush instead of throwing it away. Some ideas include cleaning brush for shoes and hard to reach corners of a room, and using the handle for garden markers after removing bristles prior. 

We encourage you to get creative as the different designs of bamboo handles can be used for arts and crafts as well.

What are the bristles made from?

The bristles are made of nylon. It is recommended to remove the bristles first prior to disposal. Toothbrushes should be replaced every 3 months to ensure the bristles are still effective for cleaning teeth.

Is there any product care needed?

Store the Bamboo toothbrush in a dry and well ventilated area. Best practice to dry it after use.

Where is the Bamboo Toothbrush made from?

The product is made in China and packaged in Australia.