Refund Policy

This Refund Policy ("Policy") applies to the purchase of Products from www.3in24.com (the Website).
1. General
1.1. We offer refunds or replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (the Policy).
1.2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:  
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
a. to cancel your service contract with us; and
b. to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2.2. We offer refunds or replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods replaced.
3. Refund Policy
3.1. 3in24 will not provide a refund and is not liable in the event you change your mind regarding a Product once the Order has been confirmed by 3in24.
3.2. If your Order is cancelled by you before it is confirmed by 3in24 or is subsequently rejected after confirmation by 3in24 for any reason, 3in24 will refund the relevant amount. However, this may take between (5) to (7) working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
3.4.      The Purchase Price is not refundable in the following circumstances:
a. the Provider is unable to complete the delivery due to incorrect, incomplete or insufficient instructions provided by you as to the location, timeframe, etc. or
b. the Provider is unable, for whatever reason, to complete the delivery due to your action or omission.
c. You misused the said product in a way which caused the problem.
d. You knew or were made aware of the problem(s) with the product before you purchased it.
e. Any other exceptions apply under the Australian Consumer Law.
3.6. You agree that you will comply with the Refund Policy contained in this Clause of these Terms.
4. Products Damaged During Delivery
4.1  In the event that the product you ordered has been damaged during delivery:  
a. Please contact us as soon as possible and retain all the original packaging and other items which you received with the damaged Product.
b. We may provide further instructions on the course of action to be taken under these circumstances.
4.2. We will arrange to replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 5 days.
5. Exceptions
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product or service purchased by you if: 
a. You misused the said product in a way which caused the problem.
b. You knew or were made aware of the problem(s) with the product before you purchased it.
c. Any other exceptions apply under the Australian Consumer Law.
6. Response Time
6.1. We aim to process any requests for replacements or refunds between 5 to 7 days of receipt.
7. How to Refund Products
7.1. You can contact us at the end of this Policy to discuss a refund using the information.
7.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
7.3. To be eligible for a refund or replacement, you must provide proof of purchase.
7.4. You may be required to provide a government issued identification to qualify for a refund or replacement.
8. Contact Us
8.1. If you wish to speak to us about this Policy or about any refund or replacements, please contact us at: support@3in24.com.